Locked Office/IP Phone

If a locked icon is showing on an office phone or IP phone...

1.  hold down the star button (*) for 5 seconds until the screen changes. 
2. When prompted for a passcode, do not put anything in.
3.  Just hit the ok button (menu button). 
4. The phone should unlock. 

• If it does not unlock, when it asks for a password, enter: 123 then hit ok.

***one of these instructions locks the phone and the other unlocks the phone.